Privacy Policy
At ROMATEX, we are committed to protecting our customers' privacy and keeping their data confidential. This policy outlines
how information is collected, used, and protected when using our store or making a purchase.
Information We Collect
We may request necessary details to fulfill your order, such as name, phone number,
email address, delivery address, and order details.
Use of Information
We use your information to:
Process and fulfill orders.
Communicate with you regarding your order.
Provide delivery services and customer support.
Improve store services and shopping experience.
Data Protection
We implement appropriate measures to safeguard your information against unauthorized access.
Information Sharing
We do not sell or rent customer data. Necessary information is shared only with order fulfillment partners,
such as shipping carriers, or when required by law.
Cookies Policy
Our store may use cookies to enhance website performance and facilitate browsing.
Updates to Privacy Policy
This policy may be updated periodically in accordance with store developments or legal requirements,
and any updates will be posted on this page.
Contact Us
For any privacy or personal data inquiries, you can contact us
through the contact channels provided in the ROMATEX store.
Return & Exchange Policy
في روماتكس، نحرص على رضا عملائنا وتقديم تجربة تسوق موثوقة. لذلك نتيح إمكانية الاسترجاع
and exchanges subject to the following terms:
Return & Exchange Conditions
- Product must be in original condition, unused, and undamaged.
- Product must be returned with original packaging and accessories.
- Requests must be submitted within the specified timeframe from delivery date.
- Certain hygienic products may be non-returnable due to their nature.
Damaged or Non-Matching Items
If an item arrives damaged or incorrect, please contact us immediately detailing the issue
with attached photos if needed, and we will resolve it per store policy.
Shipping Charges
Shipping fee responsibility varies based on return reason and will be clarified during request processing.
Upon approval of return,
Refund Processing
refunds will be issued to original payment method within standard processing time.
How to Submit a Request
لطلب استرجاع أو استبدال، يرجى التواصل مع خدمة العملاء عبر وسائل الاتصال المتاحة في متجر روماتكس،
providing your order number and product details.